We at Equinox believe in offering our customer with best shopping experience. If for some unfortunate reason, you are delivered with an unsatisfied product, request you to email us on firstname.lastname@example.org and we shall guide you through the process of exchanging.
The address for the same is :
EQUINOX OVERSEAS PVT. LTD.
FA-308, MANSAROVAR GARDEN
NEW DELH1-110015 Telephone - 011-46051516
The cost for shipping the product back to us is to be borne by you. When we deliver your order the shipping is on us again.
Please ensure that the product is in its original condition and packaging. We would require all original papers to be returned with the product.
Equinox reserves all rights to inspect the condition of the product before processing any exchanges.
As a company policy we do not provide refund on any product sold. Once the products at Equinox are sold they can be replaced only.